At first glance, the Bold looked nice. Unlike many phones, it's straighter angles make this a sleek looking business smartphone. You get a full physical QWERTY keyboard under the 2.45 inch LCD screen. Being used to the big touchscreen smartphones common today, the Bold's small, "regular" screen seemed strange. The Bold's Bluetooth capabilities are also important for the business user.
On my Samsung Intensity, I made a call to the Bold. The voice quality was okay, but when the caller was not talking, there was a lot of background white noise, even though they were in a completely quiet office. The Bolds ear-piece seems to work well. Using the mini trackpad on the phone was a lot harder than using the touchscreen on say, the iPhone. Having a physical keyboard can sometimes be nice, especially for heavy email users. The Bold sounds good so far, but the user experience on the OS is a real drawback. For instance, in the maps app, you have to click the trackpad to change the mode from "Pan" mode to "Zoom" mode, and then move your finger on the trackpad.
The picture quality on the 3.2 MP is better than one you'll find on a feature phone, but doesn't come close to the iPhone 4's almost point and shoot like quality. It's nice to have a flash on the phone, but with this camera I would definitely bring along a point and shoot camera on a trip, because the Bold's Camera doesn't really do the trick.
Our Verizon phone came preloaded with icons for Skype, NFL Mobile, along with some games, but clicking on most of them just brought up a webpage for downloading them. Verizon also adds it's VCast and a few other programs, along with (annoyingly) making Bing the default search provider. The calendar app works fine, and is actually more advanced than the one on Android and iPhone, but has a very plain and old fashioned looking interface.
Email setup was easy, and I set up my Gmail account on the phone in seconds. Blackberry users are crazy about how the email system is better than anything else, but I don't see how it outshines the iPhone or Android. The one drawback with email is that it takes twenty minutes fo rthe mail to start coming into your inbox.Gamers, stick with an iPhone or Android device, because gaming isn't really going to work that well on the Blackberry Bold. The Bold comes preloaded with five games, including a not so well designed Brick-Breaker, a pretty fun casual game called Word Mole (so that's where the enter button is), and Sudoku, which seems okay. Medal of Honor and Assassin's Creed II, for $6.99 and $1.99, respectively. Although these are popular titles in the gaming console world, I don't know how good Assassin's Creed II could look on a 2.45 inch screen.
Once you start to understand how the operating system works, everything becomes easier to understand, until then the OS really is not as self explanatory as iPhone's iOS or even Android. The whole Blackberry system works, but is almost completely any missing any eye candy you'll find on other phones.
The Blackberry Bold seems to be for the business user who definitely does NOT use this as their primary computing device. For those, I would definitely recommend the iPhone, or maybe for a more sophisticated user, an Android device. As usual, you definitely should play with all your options before you make the decision.